Juice Box Group, LLC (“we,” “our,” or “us”) built Juice Pouch Games as a commercial iOS app. This policy explains what information we process when you use the app and how it is used.

Our address is 418 Broadway, Ste N, Albany, NY 12207, United States. The app is offered in the United States, Australia, and New Zealand. We do not target or actively offer the app in other jurisdictions.

We do not collect directly identifying information such as your name, email address, postal address, phone number, precise location, or contacts. We do, however, process certain pseudonymous identifiers and device data, which are treated as personal information under applicable privacy laws including the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), the Australian Privacy Act 1988, and the New Zealand Privacy Act 2020.

Any custom text or content you enter within the app for gameplay (for example, player names or custom prompts) is stored locally on your device and is never uploaded to our servers or shared with third parties.

The following is collected automatically when you make or restore a purchase:

• A pseudonymous app user ID generated by RevenueCat
• Purchase and transaction history (via Apple App Store and RevenueCat)

We also collect product analytics and crash diagnostics through PostHog so that we can understand how the app is used, fix bugs, and improve gameplay. These events are associated with the same pseudonymous app user ID generated by RevenueCat, which lets us correlate usage and purchase activity for a given install without identifying you personally. The data we send to PostHog includes:

• App lifecycle events (app opens and session duration)
• Gameplay events (which game was started or ended, whether a session was resumed, and how it ended)
• Purchase flow events (which pack purchase was started and the result of that purchase)
• Device properties (model, platform, operating system and version, manufacturer)
• Uncaught errors and exceptions, with quoted strings and other free-text fragments stripped on a best-effort basis before sending. The app is designed so that custom text you type is not transmitted, but we cannot guarantee that no fragment ever appears in an uncaught error

IP addresses are stripped from analytics events before they reach PostHog. Session recording is disabled. We do not send the custom text or content you enter for gameplay to PostHog or any other third party. We do not collect “sensitive personal information” as defined by the CPRA (such as government-issued IDs, precise geolocation, racial or ethnic origin, religious beliefs, health data, or biometric information).

You can turn off analytics and crash collection at any time from the app’s Settings screen via the “Share analytics” toggle. When disabled, no analytics events are sent.

We use a small number of third-party processors. Each operates under a written data processing agreement with us where applicable.

• Apple App Store— processes all payments. Apple's privacy policy applies to payment transactions and is available atapple.com/legal/privacy.
• RevenueCat — manages in-app purchase entitlements. RevenueCat may process device identifiers and purchase history to verify and restore purchases. Seerevenuecat.com/privacy.
• PostHog — provides product analytics and error monitoring. Events are tied to the pseudonymous app user ID described above and include the device and usage data listed in the previous section. Session recording is disabled. Seeposthog.com/privacy.

We do not use advertising networks, do not engage in behavioral advertising, and do not allow third parties to use the data described in this policy for their own marketing purposes.

Juice Box Group, LLC is based in the United States, and our processors RevenueCat and PostHog are also based in the United States. If you access the app from Australia or New Zealand, your data will be transferred to, processed, and stored in the United States.

Where required by law, we put in place contractual safeguards (including written data processing agreements with RevenueCat and PostHog) intended to provide a level of protection comparable to that required in your jurisdiction. By using the app from outside the United States, you acknowledge that your data will be processed in the United States and other countries where our processors operate.

We keep personal data only for as long as we need it for the purposes described in this policy:

• PostHog analytics events — retained for up to 12 months from collection, after which they are deleted or aggregated into non-personal statistics.
• RevenueCat purchase and entitlement records— retained for the life of the entitlement plus seven (7) years thereafter, to satisfy tax, accounting, and audit obligations.
• Local data on your device (settings, gameplay state, custom text) — remains on your device until you delete it or uninstall the app.
• Support correspondence — retained for up to two (2) years to help us answer follow-up questions and resolve disputes.

We use commercially reasonable safeguards to protect personal data, including transport-layer encryption (TLS) for data in transit, restricted access to production systems, and reliance on our processors’ SOC 2-aligned controls. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

If we become aware of a personal data breach that creates a real risk of significant harm to your rights, we will notify affected users and applicable regulators as required by law (including, as applicable, US state breach-notification laws, the mandatory data breach notification scheme under the Australian Privacy Act, and the New Zealand Privacy Act 2020).

This section applies to California residents and supplements the rest of this policy.

Categories of personal information we have processed in the past 12 months: identifiers (pseudonymous app user ID), commercial information (in-app purchase records), internet or other electronic network activity (in-app event logs and crash diagnostics), and device information (model, OS, manufacturer).

Sources: directly from your device through the app, and from our processors (Apple, RevenueCat, PostHog).

Business and commercial purposes: to process and restore purchases, deliver app functionality, secure the app, fix bugs, and improve gameplay.

Sale or sharing of personal information:we do not sell your personal information and do not “share” it for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.

Sensitive personal information: we do not collect or process sensitive personal information as defined by the CPRA.

Your rights: to know what personal information we have collected, to request deletion, to request correction, and to be free from retaliation for exercising these rights. You may exercise these rights by contacting us athello@juiceboxgroup.dev or via the “Contact Support” option in the app’s Settings screen. We will verify requests by matching the pseudonymous app user ID associated with your device to the records we hold. If you have not made a purchase, we may ask you to provide other reasonable information (for example, the device identifier or session details associated with your usage) to locate your records; if we cannot reasonably verify your identity, we will say so and treat the request as an opt-out of further processing to the extent applicable. You may use an authorized agent to submit a request on your behalf.

Global Privacy Control (GPC): we do not sell or share personal information, so GPC signals do not currently change our processing. We treat any GPC signal as a confirmation of that status.

This section applies to residents of Australia and supplements the rest of this policy. We handle personal information in a manner consistent with the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth).

Overseas disclosure:as described in “International Data Transfers” above, the pseudonymous data described in this policy is disclosed to RevenueCat and PostHog in the United States. We have written agreements in place with these processors that require them to handle personal information consistently with the protections in the Privacy Act.

Your rights: you may request access to, and correction of, the personal information we hold about you by contacting us athello@juiceboxgroup.dev or via the “Contact Support” option in the app’s Settings screen.

Complaints: if you believe we have mishandled your personal information, please contact us first so that we have an opportunity to address your concern. If you are not satisfied with our response, you may lodge a complaint with theOffice of the Australian Information Commissioner (OAIC).

This section applies to residents of New Zealand and supplements the rest of this policy. We collect, use, and disclose personal information in accordance with the Information Privacy Principles (“IPPs”) under the Privacy Act 2020.

Overseas disclosure:as described in “International Data Transfers” above, the pseudonymous data described in this policy is disclosed to RevenueCat and PostHog in the United States. We rely on contractual safeguards (written data processing agreements) intended to ensure that the recipient is required to protect the information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020, consistent with IPP 12.

Your rights: you have the right to access and to request correction of the personal information we hold about you. Contact us athello@juiceboxgroup.dev or via the “Contact Support” option in the app’s Settings screen.

Complaints: if you are not satisfied with our response, you may contact theOffice of the Privacy Commissioner of New Zealand.

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects concerning you.

The app is rated 13+ on the App Store in most markets (and 18+ in Australia) and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through the app, please contact us and we will take appropriate steps to delete it. We do not engage in behavioral profiling or targeted advertising toward children.

Local data on your device (settings and gameplay state) can be deleted at any time by uninstalling the app.

To request deletion of any pseudonymous data held by RevenueCat or PostHog in connection with the app, you can either email us athello@juiceboxgroup.dev or use the “Contact Support” button in the app’s Settings screen, which opens an email to the same address. To help us locate your records, include the pseudonymous app user ID shown in the app’s Settings screen (tap “Copy User ID”). We will acknowledge your request and complete it within 30 days, subject to permitted extensions and to retention obligations described above (for example, we may retain purchase records as needed for tax and audit purposes).

We may update this policy from time to time. Any changes will be reflected by the “Last updated” date above. If a change is material, we will provide reasonable advance notice in the app or by other appropriate means. Continued use of the app after changes take effect constitutes acceptance of the updated policy.

Questions about this policy or to exercise any of the rights described above? Reach us athello@juiceboxgroup.dev or write to Juice Box Group, LLC, 418 Broadway, Ste N, Albany, NY 12207, United States.